We value your privacy and are committed to protecting your personal information. Our privacy centre will help you to learn more about how we handle your personal information, how you can exercise your rights, and help to answer any questions you might have.

When you engage with Bonvie, you are entrusting us with your personal information. We are committed to protecting your right to privacy and keeping your information safe. This Privacy Statement explains how we collect, use, and share your personal information, including information about your spouse, employees, dependants, and beneficiaries where applicable.

Answering your questions about privacy

We promise:

• To give you ways to manage your communication preferences.
• To give you ways to exercise your privacy rights.
• To continue to keep your personal information private and confidential.

Exercising your privacy rights

BonVie is committed to protecting your personal information. You can exercise your privacy rights by following the relevant steps below:

• To opt out of direct marketing via email, go to the last email sent to you and click the unsubscribe button at the bottom.
• To update your contact details, send an email to the BonVie membership team with the new details.
• To submit a request for information, send a request to [email protected].

Non-Bonvie clients:

• To opt out of direct marketing, go to the last email sent from [email protected] and click the unsubscribe button at the bottom.

What personal information we collect

We collect personal information from you when possible. If we are not able to or want to ensure your information is up-to-date and accurate, we may collect your personal information from other sources. Some personal information we collect may be sensitive, known as special personal information, including health, biometrics, race, and any alleged criminal or objectionable behavior.

If you provide us with the personal information of a person under the age of 18 (a minor), you confirm that you are their parent or legal guardian and give consent for us to process their personal information as covered in this Privacy Statement.

If you give us information about other people such as dependants, beneficiaries, or employees, you confirm that you are authorized to give us their information. You agree to indemnify us against any loss or damage (direct or indirect) they may suffer due to the unauthorized use of their personal information.

How we will use your personal information

We use your personal information to:

• Develop, monitor, and improve our systems and processes.
• Communicate with you.
• Administer and manage your products, benefits, and services, including assessing and paying claims, collecting premiums, etc.
• Conduct underwriting, risk, and fraud assessments.
• Improve customer experience and conduct surveys.
• Fulfill legal or contractual obligations, including assisting with law enforcement.
• Manage promotions and competitions.
• Ensure access to health treatments as needed.
• Support early identification of health risks.

We may also use cookies on our websites for security, personalizing content, and improving user experience.

Sharing personal information

We may share your information with:

• Contracted third parties who require it for providing services.
• Researchers, third-party service providers, regulatory bodies, and health professionals.
• Local and international regulatory bodies in compliance with legal obligations.

How long we keep your information

By accepting this statement, you agree that we may decide how long we need to keep your personal information. You may withdraw consent, and we will destroy or anonymize your information unless required by law to retain it.

How we protect your personal information

We implement reasonable security measures to protect your personal information from unauthorized disclosure, loss, or misuse.

Keeping you informed

We may update you about new products or offers relevant to you. You can unsubscribe from marketing communications by logging into your profile or following the prompts in the email. We may retain minimal information in an opt-out register to prevent further contact.

Your rights

You have the right to:

• Update, correct, or delete your personal information.
• Query decisions made about you using automated processes.

Changes to this privacy statement

We may change this Privacy Statement at any time. The latest version will be available on our website. By continuing to be a member or policyholder, you agree to the latest version