FAQ
Bonvie Medical Aid Scheme
How can We Help?
Welcome to our FAQs section, where we provide answers to the most common questions about Bonvie Medical Aid Society. Whether you’re a current member or considering joining, we’re here to help you understand our services, benefits, and policies. Explore the questions below to find the information you need.
The aim is to manage the risk of adverse selection and general abuse of the Fund and ensure its overall success for the healthcare benefit of all members.
No, members need to serve the stipulated waiting periods before starting to access service.
For principal members, the age limit is 64 years, however, seniors are accepted as dependents and there is no age limit for dependants.
Nationwide acceptance at private and public institutions. Bonvie recommends members to access services from the preferred provider network for convenience.
Yes. Members can migrate from the corporate to the individual packages.
No, a member can have as many dependants as they wish on individual medical aid cover. For corporates company policy applies.
No. Shortfalls are not claimable from Bonvie.
Yes, waiting periods do apply, however different waivers can be applied for corporate clients.
One can start using the card after serving the applicable waiting periods on their plan.
Members can pay cash upfront to the service provider and make a claim to Bonvie for a refund. Bonvie will pay up to the tariff limit to the members bank account.
When a member exhausts their annual limit, they must wait for a new year when new benefits are awarded. The member must however continue to pay their full monthly subscriptions.
Bonvie Medical Aid Scheme has offices in Harare, Bulawayo, Chitungwiza, Mutare, Masvingo, Chinhoyi and Gweru.
Yes, a member can upgrade or downgrade to plans of their choice. However, for upgrades, waiting periods apply.
Benefits are allocated on a pro-rata basis, as the Bonvie benefit year runs from January to December, therefore, benefits are allocated in relation to the month of entry.
All unutilised benefits are forfeited at year end. New benefit limit will be awarded at the start of the new year.
Bonvie has a 24/7 Call centre with a team of dedicated personnel who are ready to assist on any membership enquiries. Call centre contacts- 08677009165
Membership is open to individuals, SME’s, small and large corporates. Each member type has specific conditions of service.
When member still on waiting period for that particular benefit.
Exhaustion of benefits
When service/treatment rendered is not part of the benefits for the plan.
Provider charges more than Bonvie awards
[email protected] or drop them at your nearest Bonvie office. NB: All claim queries must be submitted within 90 days of the date of treatment.
Every valid registered member and beneficiary is covered. A burial order or death certificate is required for claim processing.
Yes, chronic medication is covered without any extra subscription. Members are however required to declare all chronic conditions on registration. Waiting periods apply according to the membership category as stipulated in the Fund’s Conditions of Service.
Yes, a member can switch to our platinum plans and will serve the mandatory waiting periods whilst accessing service using the local currency membership.
A dependent above 18 years will enjoy the child/student rates until 23 years of age if they are attending full time education and proof in the form of the latest fees receipt or confirmation from the school, college or university should be submitted to the Fund for this condition to be applied. If there is no proof, the adult rate will apply.
